Could not connect to licenceserver

Error Message:

ERROR: Could not connect to licenceserver. Try again in 30 seconds...

Affected applications:

  • Cloud
  • Wrapper


The application cannot contact the licence server and is therefore not able to verify the license.


The application will try to contact the licence 5 times every 30 seconds. If its not possible after 5 times, the application will stop working.

How to fix:

Please check, if our licenceserver is online ( If not, we are informed about the issure.

If the server is online, please try to ping our server with this command ping If this is working, please check your firewall and unblock the port 4779.

If nothing works, please create a ticket.

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